Booking policy
A valid credit card will be required for payment at the time of booking. Unless otherwise stated, rates do not include taxes, gratuities, resort fees, service charges, or incidental charges. By booking this reservation, you agree to pay all charges involved with my stay including, but not limited to all room charges, applicable taxes, charges for any damages or missing hotel items caused to the room. Gervasi cannot guarantee any combinations of rooms with regard to specific views, property locations or combinations of rooms. We reserve the right to make reasonable substitutions in assigned guestrooms. Preferences will be honored when available.
Check-in and Check-out Times: At Gervasi, we pride ourselves on delivering exceptional service. Below are our check-in and check-out policies:
- Check-in: 3:00 PM
- Check-out: 11:00 AM
- Early check-in and/or late check-out: Due to our limited number of rooms, we are unable to accommodate requests. Managing the turnover of rooms allows housekeeping to properly clean and prepare rooms for incoming guests. Any use of lodging space beyond checkout time without authorization will be charged for an additional room night.
- Guests must present a valid credit card at check-in for pre-authorization of all taxes, fees and incidental charges. Gervasi does not keep or store credit card data.
Cancellation Policy: Should the reservation be cancelled 30 days in advance of arrival date, a full refund (equal to total room stay charges) will be made. Should the reservation be cancelled 15-29 days in advance of arrival date, guests will have the option of rescheduling the date or receiving a refund less a $75 cancellation fee per room per night. If the reservation is canceled within 1-14 days prior to arrival date, all payments are NON-REFUNDABLE however the reservation can be rescheduled using 50% of the funds paid towards a new stay. Same day cancellations, no shows and early departures will be subject to full forfeiture of funds paid and reservation cannot be rescheduled.
General
Gervasi Vineyard is not responsible for any lost, stolen, forgotten, or damaged items while you are on property.
Gervasi is an active and lively environment; guests are likely to experience festivities and music up until 11pm in the evening. Should you need assistance, please call Guest Services.
No kitchen appliance or similar (hot plates, crock pots, etc.) can be utilized in any lobby area or guest suites. Furthermore, the use of any open flame in any hotel setting on property is strictly prohibited. Guest will be responsible for all damages due to open flames.
Privacy Policy: The security of your sensitive information is important to us. The information entered will be sent via secure server. Gervasi does not keep or store credit card data. I agree to receive the enewsletter from Gervasi Vineyard. I understand that I can opt out at any time and my information will never be shared with a third party.
In-Room Gatherings: Only registered guests are permitted for overnight stays. Parties and gatherings are not permitted. Outsider caterers and entertainment vendors are not permitted on the grounds.
Smoking Policy: Gervasi Vineyard strictly prohibits smoking and vaping inside all buildings and outside all entrances, on all patios and pathways. Tobacco smoking is permitted only in parking lots away from the buildings’ entrances. Marijuana smoking is not permitted anywhere on property. A room recovery fee of at least $250 per room will be imposed for a guest who does not comply with the non-smoking policy in order to cover the extensive cost of restoring the guestroom(s) to a smoke free condition.
Pet Policy: No pets (including emotional support animals) allowed in guestrooms or on the property.
Fitness Center Policy: Gervasi Vineyard offers a fitness center for all registered hotel guests over the age of 16, guests utilize the gym at their own risk. Gervasi does not provide supervision, instruction, or assistance for the use of the exercise facilities or equipment.